REFUND & RETURNS POLICY
Dan-Baffah Global Solutions Company Ltd
Effective Date: 2 October 2026
Last Updated: 2 October 2026
Solutions to be Everywhere
1. INTRODUCTION
Dan-Baffah Global Solutions Company Ltd (“Dan-Baffah Global Solutions,” “DGs-Company Ltd,” “we,” “us,” or “our”) is committed to providing customers with quality products, digital solutions, services, and a reliable purchasing experience.
This Refund & Returns Policy explains the circumstances under which customers may request cancellations, returns, replacements, refunds, or other appropriate remedies for products and services purchased from us through our website or other authorized sales channels.
This Policy applies subject to applicable laws and regulations.
By placing an order with us, you acknowledge and agree to the terms of this Policy, together with our Terms & Conditions, Privacy Policy, and any applicable product-specific terms.
2. PRODUCTS AND SERVICES COVERED
This Policy may apply to purchases including:
Physical products;
Wearable and smart devices;
Translation devices;
Digital products;
Software and applications;
AI tools and plugins;
eBooks, guides, and manuals;
Online courses and training materials;
Subscriptions;
Consultancy services;
Training programmes;
Enterprise solutions; and
Other products or services offered through Dan-Baffah Global Solutions.
Different refund or return conditions may apply depending on the nature of the product or service.
3. PHYSICAL PRODUCTS
Physical products purchased from our online store may generally be eligible for return where:
The product is defective;
The product is damaged before or during delivery;
The wrong product was delivered;
The product is materially different from the product ordered; or
Another return right applies under applicable law or the applicable product terms.
Where a return is approved, the customer may be offered:
A replacement;
Repair, where appropriate;
Store credit; or
A refund,
depending on the circumstances and applicable law.
4. RETURN CONDITION FOR PHYSICAL PRODUCTS
Where a return is permitted, customers may be required to:
Notify us within the applicable return period;
Provide proof of purchase;
Provide the order or transaction reference;
Provide photographs or other evidence where relevant;
Return the product in an appropriate condition;
Include relevant accessories, manuals, packaging, or components where applicable; and
Follow the return instructions provided by our customer-support team.
Products should not be intentionally damaged, altered, misused, or tampered with before being returned.
5. PRODUCTS DAMAGED DURING DELIVERY
If a physical product arrives visibly damaged, customers should contact us as soon as reasonably possible.
Where appropriate, we may request:
Photographs of the product;
Photographs of the packaging;
Delivery information;
Order details; and
Other information necessary to assess the issue.
Depending on the circumstances, we may arrange a replacement, repair, refund, or other appropriate remedy.
6. WRONG OR MISSING PRODUCT
If you receive a product that is different from the product ordered, or if an item is missing from your order, please contact us promptly.
After verification, we may provide an appropriate remedy, which may include:
Sending the correct product;
Sending a missing item;
Replacing the affected order; or
Providing a refund where appropriate.
7. CHANGE-OF-MIND RETURNS
Unless otherwise stated on the relevant product page or required by applicable law, change-of-mind returns for physical products are not automatically guaranteed.
Certain products may be eligible for voluntary returns under specific conditions communicated at the time of purchase.
Any applicable product-specific return period, conditions, restocking charge, or return-shipping responsibility will be disclosed where applicable.
8. DIGITAL PRODUCTS
Digital products may include:
Software;
Applications;
AI tools;
Plugins;
eBooks;
Guides;
Manuals;
Digital frameworks;
Downloadable resources; and
Other electronically delivered products.
Because digital products can generally be accessed, downloaded, copied, or activated immediately after purchase, refunds may be restricted once access or delivery has occurred, except where:
The product is materially defective;
The product cannot reasonably be accessed or delivered;
We delivered the wrong product;
A duplicate payment occurred;
A refund is otherwise required by applicable law; or
A specific product’s terms provide otherwise.
9. SOFTWARE, LICENCES AND DIGITAL ACCESS
Where a purchase provides a software licence, subscription, activation key, account access, or similar digital entitlement, refunds may be subject to the applicable licence or service terms.
Where a customer has already activated or substantially used a digital licence, refund eligibility may be limited except where required by applicable law.
Customers should review the applicable product description and licence terms before completing a purchase.
10. ONLINE COURSES AND TRAINING MATERIALS
For online courses, training programmes, educational resources, and related digital materials, refund eligibility may depend on whether the customer has:
Accessed the course;
Downloaded substantial course materials;
Completed a significant portion of the programme;
Received restricted-access materials; or
Otherwise substantially used the purchased service.
Specific course pages may contain additional refund conditions.
Where a course is cancelled by Dan-Baffah Global Solutions, an appropriate refund, replacement, rescheduling option, or credit may be provided depending on the circumstances.
11. SUBSCRIPTIONS
Subscription products and services may include:
Software subscriptions;
AI services;
Digital tools;
Online courses;
Membership-based services; and
Other recurring services.
Customers may cancel a subscription according to the cancellation terms displayed for the relevant service.
Unless otherwise stated or required by applicable law, cancellation generally prevents future renewal but does not automatically create a refund for a period that has already been paid for.
Where a subscription is terminated by us for reasons other than customer misconduct or breach of applicable terms, we may provide an appropriate refund or credit where applicable.
12. CONSULTANCY AND PROFESSIONAL SERVICES
Consultancy, advisory, project-development, research, implementation-support, and other professional services may have different cancellation and refund conditions.
Where work has already commenced, any refund may take into account:
Work already performed;
Resources committed;
Third-party costs;
Deliverables already provided;
Project stage;
Cancellation terms contained in the relevant agreement; and
Applicable law.
Enterprise and institutional engagements may be governed by separate contracts or statements of work.
13. CUSTOM, PERSONALIZED OR MADE-TO-ORDER PRODUCTS
Custom-developed, personalized, configured, or made-to-order products or services may not be eligible for cancellation or return once production or development has commenced, except where:
The product or service is defective;
We fail to deliver the agreed product or service;
The product materially differs from the agreed specifications; or
Applicable law provides a relevant right.
Specific terms may be agreed with the customer before work begins.
14. NON-RETURNABLE ITEMS
Subject to applicable law, certain items may generally not be eligible for return or refund, including:
Digital products that have already been delivered or accessed;
Activated software licences;
Downloaded digital resources;
Personalized products;
Custom-developed products;
Services already substantially performed;
Certain hygiene-sensitive products where return is legally restricted;
Gift cards or equivalent stored-value products, where applicable; and
Other products identified as non-returnable before purchase.
This does not limit any mandatory consumer rights that cannot legally be excluded.
15. HOW TO REQUEST A RETURN OR REFUND
To request a return or refund, contact Dan-Baffah Global Solutions through the official contact channel provided on our website.
Please provide, where applicable:
Full name;
Order number;
Transaction reference;
Product or service purchased;
Date of purchase;
Reason for the request;
Photographs or supporting evidence;
Relevant account information; and
Any other information reasonably required to assess the request.
Submitting a request does not automatically guarantee approval.
16. REFUND REVIEW PROCESS
When we receive a refund or return request, we may review:
The purchase record;
Product or service type;
Applicable return conditions;
Delivery status;
Product condition;
Usage or activation status;
Evidence provided;
Applicable contractual terms; and
Applicable legal requirements.
We may contact the customer for additional information before making a decision.
17. APPROVED REFUNDS
Where a refund is approved, the refund will generally be processed using the original payment method where reasonably possible.
The time required for the refund to appear in a customer’s account may depend on:
Our processing time;
The payment provider;
The customer’s bank;
Card networks;
Currency conversion;
International payment processing; and
Other financial-service procedures.
We are not responsible for delays caused solely by a customer’s bank, payment provider, or financial institution.
18. SHIPPING AND RETURN COSTS
Responsibility for return-shipping costs may depend on the reason for the return.
Where the product is defective, incorrect, damaged before delivery, or otherwise eligible for a remedy due to our error, we may cover reasonable return costs where appropriate.
Where a return is permitted solely as a voluntary change-of-mind return, the customer may be responsible for applicable return-shipping costs unless otherwise stated.
Specific shipping conditions may be provided in our separate Shipping & Delivery Policy.
19. INTERNATIONAL ORDERS
International customers may be subject to additional requirements concerning:
Shipping;
Customs;
Import duties;
Taxes;
Delivery restrictions;
Local consumer-protection laws; and
Return logistics.
Where applicable, the customer may be responsible for customs charges, import duties, or other governmental charges unless otherwise stated.
Mandatory consumer rights applicable in the customer’s jurisdiction will not be excluded by this Policy.
20. CANCELLATION OF ORDERS
Customers may request cancellation of an order before it has been processed, dispatched, delivered, activated, or substantially performed, depending on the nature of the purchase.
Cancellation may not be possible once:
A physical product has been dispatched;
A digital product has been delivered or activated;
A customized product has entered production;
A service has commenced; or
A subscription period has begun,
except where applicable law or specific product terms provide otherwise.
21. FRAUDULENT OR UNAUTHORIZED TRANSACTIONS
If you believe a transaction was made without your authorization, contact us immediately.
We may investigate suspected:
Unauthorized transactions;
Payment fraud;
Account compromise;
Abuse of refund processes; or
Other fraudulent activity.
We may work with payment providers, financial institutions, or relevant authorities where necessary.
22. ABUSE OF REFUND OR RETURN RIGHTS
We reserve the right, subject to applicable law, to investigate unusual or repeated refund and return activity.
Where there is reasonable evidence of fraud, abuse, intentional damage, misuse, or violation of our Terms & Conditions, we may take appropriate action, which may include:
Rejecting an invalid refund request;
Restricting an account;
Cancelling an order;
Suspending access to a service; or
Taking other lawful measures.
23. WARRANTIES AND PRODUCT-SPECIFIC RIGHTS
Certain products may be covered by a manufacturer’s warranty, supplier warranty, service warranty, or separate product guarantee.
Where applicable, warranty information will be provided with the product or on the relevant product page.
A warranty may provide rights separate from the refund and return rights described in this Policy.
24. CONSUMER RIGHTS
Nothing in this Refund & Returns Policy is intended to remove, restrict, or override any mandatory rights or remedies available to customers under applicable law.
Where applicable law provides a consumer with rights that are more favourable than the terms stated in this Policy, those mandatory rights will apply.
25. CHANGES TO THIS POLICY
Dan-Baffah Global Solutions Company Ltd may update this Refund & Returns Policy from time to time to reflect:
Changes to our products;
Changes to our services;
Changes to our business operations;
Changes to payment systems;
Changes to applicable laws;
Changes to our return procedures; or
Other legitimate business requirements.
The updated version will be published on our website with a revised Last Updated date.
26. RELATIONSHIP WITH OTHER COMPANY POLICIES
This Policy should be read together with:
Terms & Conditions
Privacy Policy
Cookie Policy
Shipping & Delivery Policy
Applicable product terms
Applicable software licence terms
Applicable subscription terms
Applicable enterprise agreements
Where a specific product or service has additional refund conditions clearly disclosed before purchase, those conditions may apply to that product or service.
27. CONTACT US
For refund, return, cancellation, or replacement enquiries:
Dan-Baffah Global Solutions Company Ltd
Founder & Chief Executive Officer:
Sani Kabir Attahir (Dan-Baffah)
Office: Kano, Nigeria
Telephone: 09041131525
Subject: Refund / Return Request
Please use the official contact channel provided on our website for formal requests.
28. OUR CUSTOMER COMMITMENT
Dan-Baffah Global Solutions Company Ltd is committed to conducting its commercial activities with:
Integrity • Transparency • Accountability • Customer Respect • Responsible Innovation
We aim to provide customers with clear information about our products, services, prices, purchasing conditions, and applicable remedies.
Dan-Baffah Global Solutions Company Ltd
“Solutions to be Everywhere”
© 2026 Dan-Baffah Global Solutions Company Ltd. All Rights Reserved.
This gives your website a proper policy framework, while avoiding the mistake of creating one generic refund rule for everything. Physical products, digital products, subscriptions, courses, consultancy, and custom solutions genuinely need different treatment.
One thing I recommend before publishing is that your actual checkout should show the relevant return/refund terms for each product, especially for digital products and subscriptions. Also, because this is intended to function as an official legal document, have a Nigerian lawyer/data-protection professional review the final set before relying on it as your company’s definitive legal terms.